RaceTrac complaint?

Do you have a dispute or a bad customer experience with RaceTrac? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

RaceTrac customer service is on 1-888-636-5589 and by email at guest@racetrac.com, and the contact page on the RaceTrac website also links to the general FAQs. Have the store location, the date and time, the pump number for a fuel issue, and your receipt or the transaction in the RaceTrac app ready.

Put your complaint in here as well, and we push it out to RaceTrac by email, social media and printed letters.

A pending charge from RaceTrac after you pay at the pump is usually a pre-authorization: gas stations commonly place a temporary hold on a card before the final amount is known, and the hold is then released or replaced by the actual charge. How long a hold stays is decided by your bank or card issuer, so ask them if it does not clear. Compare the receipt with your statement, and if the final charge is higher than the gas you pumped, or the pump charged without dispensing, send the receipt, the store location, the pump number and the time to RaceTrac customer service.

Charged for gas that never went in the tank? Raise it through our complaint process: we help you write the complaint in minutes, with the receipt, pump and statement lined up.

A RaceTrac Rewards problem, such as an offer or reward missing after a purchase, is best raised with RaceTrac customer service with screenshots of your account and the receipt for that purchase. Check that the purchase was linked to your Rewards account at the time, and keep the receipt, since that is what lets the purchase be matched. For a RaceTrac gift card that shows the wrong balance or is declined, keep the card, its number and any purchase receipt, and send them to customer service together.

RaceTrac corporate is RaceTrac, Inc., headquartered in Atlanta, Georgia, and the head office address is shown in the contact details at the top of this page. RaceTrac customer service, on 1-888-636-5589 and guest@racetrac.com, is the company's central route for store, fuel and Rewards complaints across the chain. To raise a matter with head office, put it in writing with the store location, the dates, your receipts and what you want done, and keep copies of everything you send.

Store problem that head office should see? Open a case with us and our trained AI keeps coaching you: what to send corporate, when to push again, and how to escalate if nothing happens.

Nothing has been reported about RaceTrac here yet. Our research shows what typically goes wrong at gas station and convenience chains in the US: pending pump charges that stay on a card after filling up, pumps that charge without dispensing fuel, rewards or offers missing from an app account, gift card balances that do not work, and wrong or missing food and drink orders.

Seen a pump charge that does not match your receipt? Start the first case: it opens the record the next RaceTrac customer can point to when the same charge shows up.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of RaceTrac through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with RaceTrac can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.