Thorntons complaint?

Do you have a dispute or a bad customer experience with Thorntons? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Thorntons Guest Services is on 1-866-473-0017 and by email at guestservices@mythorntons.com, and the contact page on the Thorntons website has the same details. Have the store location, the date and time, the pump number for a fuel problem, and your receipt or card statement ready. This is the US gas station chain: Thorntons chocolates come from a separate British company with its own customer service.

Pump or store problem to raise? Report it here too, and we push it out to Thorntons by email, social media and printed letters.

To get a refund from Thorntons for a wrong pump charge, contact Guest Services on 1-866-473-0017 or guestservices@mythorntons.com with the store location, the pump number, the date and time, the amount charged and the fuel you actually received. A pending amount higher than your fill-up is usually a temporary hold, released later by your bank or card issuer, so compare the final charge on your statement with the receipt first. A final charge for more than you pumped, a double charge or a charge with no fuel dispensed is what to put in the refund request.

Keep the receipt, a photo of the pump display if you have one, and the statement lines showing each pending and final amount.

Double charge after a single fill-up? Bring it through our complaint process: we help you write the complaint in minutes, with each pending and final amount set out.

Yes. Thorntons Refreshing Rewards is being replaced by earnify, the bp rewards app that Thorntons shares with bp, ampm and TravelCenters of America. Check the Thorntons website and the earnify app for how the change applies to your account and your points.

Before and after the switch, screenshot your points balance and any offers, and keep the receipts for purchases you want credited, so a missing balance can be shown with dates and amounts.

Thorntons gas stations are owned by bp, which took full ownership of Thorntons LLC in 2021; the company is headquartered in Louisville, Kentucky, and runs more than 200 stores in six states. It is a separate business from Thorntons, the British chocolate maker. For a complaint about a store, a pump or a charge, Guest Services on 1-866-473-0017 is the chain's central route, and the head office address is in the contact details at the top of this page.

If you write to head office, include the store location, the dates, your receipts and what you want done, and keep copies of everything you send.

Nothing has been reported about Thorntons here yet. Our research shows what typically goes wrong at gas station and convenience chains in the US: pending holds that stay on a card after filling up, pumps that charge twice or charge without dispensing, rewards points that do not show up after a purchase, gift card balances that are wrong, and food or drink orders that are not right.

Fill-up charged at more than the pump showed? Start the first case: it gives the next Thorntons customer with the same charge a record to point to.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Thorntons through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Thorntons can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.