Pull and Bear complaint: i never got my order

Name: i never got my order
Item: Pull and Bear
Author: Marie-Jo

Open 10 May 2022 151 views Fashion

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Filed 10 May 2022 by Marie-Jo

i ordered almost 3 weeks ago and still haven’t gotten it, they said they lost it a week a go and they would replace it but it’s still not showing any progress. they reply to my mails each few days and i write them in french they reply in dutch.

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Case details

Status: Open
Company: Pull and Bear
Filed: 10 May 2022
Desired resolution: work faster with clients and actually improve their customer service in order to keep their clients.
Problem: Lost order, replacement not sent
About: clothing order
Dealing with it for: 3 weeks

Progress

Filed
Company notified
Company replied
Resolved

10 May 2022 Complaint filed and published
10 May 2022 Message from Bizzy: we notified Pull and Bear about this complaint.

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