Prime Video complaint: All New Releases Now Come With A cost

I have to be honest, since the new CEO of Amazon took over, the sheer GREED is literally oozing out of himAmazon. The excuse? Amazon has lost money? I’m sorry, but anyone who believes that Amazon has lost money over the past 3 years, when the entire world has been using Amazon far more during the past 3 years than ever before, would believe that bees don’t produce honey. It’s GREED. Even if they lost a tiny fraction of money they would still be a billion dollar making company.

As a Prime Member, I am beyond disappointed and frankly, ill at ease and very uncomfortable from a humanitarian point of view at what this new CEO has been doing and continues to do.

To Start:
New Release of just out of the movies were always free to Prime Members until he stopped that – now everything worth watching that’s new is either Rent or Buy.

They removed (the most disgusting sign of Greed ever), Amazon Smile. It was not only a way for Amazon to give to greatly needing organizationscharities, but also for their members to as well. Countless organizations were depending on that, mostly animal care organizations. In the least they could have and should have put out a Survey asking their innumerable amount of customers how many are using it, aware of it and would still like to see it remain or leave. What this has done to so many in need non-profits is truly absolutely disgusting and a gross show of immense Greed. Again, is the million-billion dollars that Amazon makes yearly if not more often not enough? Greed is what’s killing our world, our race, and Amazon is no longer a company that isn’t standing behind all the rest who is doing this.

Amazon had ALWAYS had a report a pageproduct link on each product page, yet mysteriously, it began not working for any and all items that are being price gouged, which began with the cat and dog food shortages. Works on all other pages, worked on all other pages, just Amazon known gouged pages, where they disabled it, assumably to stop the onslaught of calls and messages they were receiving about the horrific price gouging (again – putting customer first and sticking to the kind, compassionate and ethical processes set forth before this new CEO took over being demolished.

The automated male voice when you call to speak to customer service. First, the voice is dull, boring, and makes you want to fall asleep or pull your teeth out. But that wasn’t bad enough. First they began with it asking if they could send you a text, giving you the option to say no, at which point you’d be connected to an agent. But now? Now you say no once, then the zero personality AI voice askspushes you a 2nd time, at which point you say no – and if that wasn’t time consuming, frustrating and bad enough, it then askspushes you a 3rd time to send you a test before FINALLY connecting you to an agent. GROSS show of how much this new Owner andor CEO is trying to cut costs on employees and force automation. I will NEVER stand behind anyone causing the loss of human’s jobs to automation of AI systems andor texts. And last on this subject, you can’t even interrupt this boring, drawn out AI voice by speaking, you are forced to listen to it ask you 3 times, only able to speak after it’s done askingpushing you each time, so you ‘re literally forced to remain on the line with it until it’s askedtried to force you 3 times.

No more FREE Amazon Fresh deliveries for Prime Users! And then you have the nerve to ask if we’d like to tip the delivery person? I feel awful for the delivery people and how many tips they’re likely losing out on due to this. I know I cannot afford to tip them while also paying anywhere from $6.99-$9.99 as a service free that had ALWAYS BEEN FREE.

The same goes for Amazon Whole Foods. A $9.99 delivery charge, which then asks if you’d like to give the delivery person a tip – all the same comments stated above with Amazon Fresh stand true for Amazon Whole Foods as well.

AND, as they’ve let go of an innumerable amount of employees, 9 times out of 10 the only time me, an American, can get an American on the phone when I call customer service has dropped drastically. You can’t even understand the support people from India, as in NO UNDERSTAND THEM AND THEY DONT UNDERSTAND YOU. And to make it worse, they do not have the tools to perform anything that U.S. based employees andor Philippian based employees do, forcing me, and I’m sure countless others, to hang up and dial again, over and over again until you aren’t stuck with India on the phone. WHY ARE YOU FIRING ALL OF THE U.S. CUSTOMER SERVICE PEOPLE DESPERATE FOR WORK, AND WHY ARE YOU HIRING PEOPLE WHO SPEAK HORRIFIC ENGLISH, DON’T UNDERSTAND ENGLISH AND DON’T HAVE THE TOOLS TO HELP AS THE U.S. AND PHILLIPPIAN AGENTS DO? They also (India) don’t have the ability to transfer you to a U.S. Rep. Disgusting! Again, more greed and hurting the lives of countless U.S. citizens.

This new owner has destroyed and continues to destroy what Amazon had always been and doing so oozing with Greed that it’s impossible not to see and feel. More and more I’m seeking other like Amazon types of online companies andor find myself shopping elsewhere online, because again, I won’t and don’t stand behind the GREED that’s literally showing at every end with this new person in charge.

As for the videos, I’m beyond shaking my head and finding other online resources to find the new movies and watch them at either lower cost or no cost. A PRIME MEMBER is paying for services that were always offered. To change those services to additional cost services is a bad, bad move, at least in my eyes, Amazon certainly won’t get the magnitude of business it’s always gotten from me as I start moving forward to find other alternatives. Sure, I’ll keep doing my monthly shops, but my orders will start to reduce in price, the items will be less, and eventually I’m hoping to just ditch Amazon all together, which is awful, because as a disabled middle-aged womanstill quite young, Amazon was my everything, but between the prices of items themselves going up on nearly every single item, now a delivery charge for Fresh delivery, the delivery charge for Whole Foods delivery, their obvious firing of innumerable employees, their no longer offering FREE to Prime Members any and all new movies that have just left the theaters and are now available on streaming through Amazon, all of which I want to see, none of which I will pay for, not at the prices Amazon is charging, absolutely not, their dull, boring and beyond frustrating AI who answers all customer service calls and LITERALLY PUSHES YOU 3 TIMES TO RECEIVE A TEXT WHEN I WANT TO SPEAK TO A CUSTOMER SERVICE PERSON ON THE PHONE, their usage of India based employees who cannot speak English well at all, cannot understand it well at all, and do not have the tools to do near anything, including the ability to transfer to you to U.S. Leadership or any other U.S. person, their literally (I’m not foolish in any sense, I’ve been watching for over 2 years now) disabling the report a product page tool for all gouged prices, very much so anything that’s hard to find these days, yet it works on all other pages (really? insulting) and the very last THE LOSS OF AMAZON SMILE, DISCRACEFUL SHOW OF GREED AND LACK OF COMPASSION TO HELP OTHERS OR THOSE IN NEED – my respect, regard to desire to use Amazon has dwindled greatly, and to the point of me hoping to replace Amazon all together within the next 6 months as other Amazon like companies are starting to pop up with better prices and customer service, as well as using my local stores, who can ship, which I’m willing to pay for rather than to pay Amazon delivery charges for what has always been free to Prime Members.

Really? Charging now for every single newly released from theatres for rental or buying on ALL new moves released from theaters? The new owner is a disgrace and Amazon has been and continues to become more disgraceful by the week. Greed is going to destroy our Country and eventually our entire planet, and the person running Amazon very obviously does not care. Who would with the salary he receives?