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Priceline complaint: Reservation and price match

Open 112 views Travel

Filed 24 May 2022 by Donna

Hotel was unable to find reservation. Reached priceline and they were unable to provide ation for reservation. Priceline created a second reservation. During original booking I had looked at the same hotel several times to verify pet friendly. Each time the price increased. I made reservation,paying $40 more than the initial price 15 minutes earlier. When we were unable to check in my husband pulled up priceline on his phone and the original $67 rate was available. This was again verified on a friend’s phone 3 hours later when I was on the phone with priceline. Priceline called me and I was unable to understand what the person was trying to tell me. After some time I asked about matching their lower rate and he transfered me. I was on hold an hour and 20 minutes. The lady told me the lower rate I had when I talked to the man was no longer available as their rates continuously change. Doesn’t make any sense how you can get a lower rate of they don’t answer calls when they come in. I spend over 100 nights a year on hotels, and use various car rentals, u won’t return to priceline after this poor treatment. Complaint sent to priceline unresolved as of this post

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