My complaint:
I made reservations through PRiCELINE for 2 separate rooms at Days Inn Suites in Ft. Bragg, NC to check-in 7/1/23 and check-out 7/1/23. In making my reservations, I requested one handicap accessible room for my 98 year old grandmother. I was told by the PRICELINE representative that there were no handicap rooms available. I then asked for a room on the 1st floor. It was ed that a room on the 1st floor was available. When I arrived to check in, I told the clerk I had reservations for 2 rooms. He checked me in to a room on the 3rd floor for the first room. I asked him if my second room would be on the first floor. He told me they didn’t have any rooms available on the 1st floor. I asked him for a refund for the first room and he said that I would have to talk to the manager the following day. Since my grandmother could not get to the 2nd or 3rd floor, I had to drive around and look for another hotel for the night. The following morning, I went back to speak to the manager at that hotel and he was not in. I explained my delima to the clerk at Days Inn and she said I’d have to talk with C.J. the manager but she would make note of what had happened. After arriving home from my trip, I called PRiCELINE to request a refund for the 2 rooms. Each time I was given different case numbers and was told that someone higher up would get back with me within 5 days. The last representative told me that they would go back an listen to the call of me making reservations to my conversation about the rooms. No one from PRICELINE has ever called, emailed, or texted me regarding my refund. I request a refund in the amount of $109.84 for trip 344-782-555-17 and $100.97 for trip 344-776-445-17.
Suggested solution:
I would like a refund for each room. I had to pay for 4 rooms that night.. . . 2 rooms were paid for through Priceline and 2 rooms were paid for at a different hotel after being inconvenienced by reservations made through Priceline.
