Priceline complaint: Hotel Dump

I booked a room from February 10-15 through Priceline Hotels. The room was musty, not clean and unsafe. There were sketchy people walking around the property who did not appear to be guests. When I approached the property, there was furniture outside. I immediately thought bed bug infestation. The property looked shabby. There was no water in the pool. The heater did not work. I called the office and was told I have a great room and no other rooms were available.

I was surprised because there was only maybe four cars on the parking lot which should have told me something. It was late so I decided to stay until first thing and go to another hotel. However, I was not sleeping in the bed. Around 3am I was startled with people outside of my window arguing and fighting. They were using very foul language. I immediately called customer service to get my money refunded. But, was told that I agreed to stay at the hotel. The rep was not concerned that I felt very unsafe and that the room was very misrepresented. The place was a dump and I am shocked that Priceline would even associate its name with TravelLodge.