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Priceline complaint: HOTEL CANCELATION

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Filed 14 Jun 2023 by MARK

i made a reservation for 6/12/2023 – 6/15/2023 at the Hyatt hotel, Park Cities, Dallas. I stayed there 6/12 and I needed to check out afternoon of 6/13 due to an emergency. I made the reservation through Priceline. The hotel clerk said if I wanted a refund to go through Priceline. 6/14, I contacted Priceline customer service and was asked to hold while they contacted the hotel. After a few minutes the agent came back on the line and said she talked to the hotel and they told her that I neede to talk to the 3rd party that made the reservation. I said that’s you Priceline, you are Priceline aren’t you? That’s why I am calling you. Asked to put me on hold again, came back and said sorry, no refund.

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