Priceline complaint: Hotel
Filed 19 Jun 2023 by Kristen
My husband and I arrived at the hotel at 3AM to begin our vacation from Tennessee. Upon our arrival, the hotel informed us the virtual card provided by Priceline was declined. We paid for the hotel in April of 2023. The amount was deducted from our account as we planned in advance. We had to contact Priceline to address the situation while sitting at the hotel. My husband and I were informed there was a “problem” with the billing department of Priceline. We had to wait over an hour for the problem to be resolved. In addition, we had to pay resort fees that we did not expect and were not disclosed when we booked with Priceline. This matter caused us to not be able to enter into the hotel until after 4AM and it cost us additional money we did not intend to spend.
Report
Discussion
0 comments
No comments yet. Been through something similar with Priceline? Start the discussion above.
More Priceline complaints
View all 169Band Debit Card Charged for Services Never Rendered
Priceline required I pay for 1 days insurance before app would accept my reservation for a Tacom Truck from Budget…
HOTEL CANCELATION
i made a reservation for 6/12/2023 – 6/15/2023 at the Hyatt hotel, Park Cities, Dallas. I stayed there 6/12 and…
THE WORST PURCHASING EXPERIENCE EVER!!!
11x calls to Priceline 10x calls to airline 6 total hours of waiting on call backs ~1.75 hrs. of being…