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Priceline complaint: Disappointing Customer Service!!!

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Filed 4 May 2023 by Victoria

One Night Stay to Hotel Indigo San Diego. Confirmation 603116666/ Priceline Trip 303215075. Date of Transaction: 5/3/2023 11:56 PM. Original booking had been made to reserve for 5/6/2023 – 5/7/2023 through the Priceline app but the app had reverted the dates back to the current date making the reservation for 5/3/2023 – 5/4/2023. As soon as I reviewed the ation page, I realized the error and called Priceline at 12:01 AM to resolve. I was immediately told nothing could be done and that the hotel said per policy and to have a nice day. This was a technical application error never with the intention of booking for this day and then creating a No-Show. Seeking a refund of $259.97.

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