Priceline complaint: Credit owed but won’t give

Name: Credit owed but won't give
Item: Priceline
Author: Kimberly

Open 15 Dec 2021 191 views Travel

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Filed 15 Dec 2021 by Kimberly

I paid for 4 people to travel via airline.

1 person ended up not being able to go because of COVID-19.

Called Priceline to cancel that person’s flight, but instead of giving me, the one who paid for the trip the credit, they put the credit in the flyer’s name.

I believe the credit should go to me as I paid for the trip. I will file a complaint with my State’s Attorney General and the Better Business Bureau if I do not get the credit.

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Case details

Status: Open
Company: Priceline
Filed: 15 Dec 2021
Desired resolution: Priceline should give me the credit and not the passenger.
Problem: Flight credit given to passenger, not payer
About: airline ticket credit

Progress

Filed
Company notified
Company replied
Resolved

15 Dec 2021 Complaint filed and published
15 Dec 2021 Message from Bizzy: we notified Priceline about this complaint.

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