Priceline complaint: Automobile Rental
Filed 30 Nov 2021 by Betty
We rented a Volkswagon Jetta on priceline for $550.00 for the week. Firefly told us that we did not rent the Volkswagon Jetta, that we had rented a smaller vehicle and they charged us $2450.00 PESOS to upgrade to a Kicks (which was the only car they had on the lot). I argued with them but they would not hear it and it was take it or leave it. In addition they charged us for gas $653 Peso and they never discounted us back for bringing the car back on full. They told us we did not purchase insurance – which we had – and made us buy their insurance. Our $550 rental turned into a $895.00 rental at the airport.
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