While Portolano offers a variety of products, complaint data from our community has highlighted several common issues that customers face. Common complaints include receiving items in the wrong color and being overcharged for their purchases. Customers also report difficulties in resolving these issues through customer service.
To avoid these problems, we recommend double-checking your order details before completing your purchase and keeping a close eye on the total charges. If you encounter any mistakes, contact customer service immediately, and make sure to document all your interactions and any discrepancies with photos or screenshots for reference.
Do you have a dispute or had a bad customer experience with Portolano? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Portolano.
Our sentiment meter has detected that Portolano complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Portolano, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on November 27, 2025
We have received 0 complaints about Portolano over the last 12 months. The graph below shows a monthly breakdown.
Curious about Portolano's track record in addressing complaints within the Fashion category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Portolano. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Portolano by calling 212-719 4403. For Portolano support through email, send your inquiry to info@portolano.com. If you want to reach out to Portolano through their own website, you can use their contact form.
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Helpful experiences shared by verified Portolano customers. Search, discuss and connect with other people in our community.
Complaint from ERL on 03 November 2022 about Portolano.
Received wrong color of cashmere gloves I purched. I contacted the company however they refused to resolve the issue. While looking at my oder I realized I was also was charged $48 when the advertised price is $45. Read more
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