While PetSutra strives to cater to the needs of pet owners, complaint data from our community has flagged recurring issues related to communication and delivery. Common complaints include excessive promotional messaging, which users find invasive, and delay in the delivery of time-sensitive pet food items. Customers also report that delayed deliveries can significantly impact the well-being of their pets, especially for high-priority items.
To avoid these issues, we strongly advise customers to regularly update their communication preferences and opt out of unnecessary notifications. Additionally, when placing an important order, monitor delivery status closely and contact customer service immediately if any delays are noted. Consider ordering high-priority items well in advance to mitigate the risk of delivery issues.
Do you have a dispute or had a bad customer experience with PetSutra? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to PetSutra.
Our sentiment meter has detected that PetSutra complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with PetSutra, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on February 4, 2026
We have received 0 complaints about PetSutra over the last 12 months. The graph below shows a monthly breakdown.
Curious about PetSutra's track record in addressing complaints within the Pets / Animals category? Dive into the all-time complaints data right here!
Helpful experiences shared by verified PetSutra customers. Search, discuss and connect with other people in our community.
Complaint from akash5278 on 15 November 2022 about PetSutra.
I received the order and till that everything was fine but after the order was delivered I have been received following messages at least 20-25 daily and its been a week. “Hello , Your Goodies for Order ID 202211080001 have been... Read more
Complaint from Drishti on 25 March 2020 about PetSutra.
I have order food for my pet on 21st march n was supposed to be delivered on 22nd march , but it got delay and till now I haven’t received it the website brand petsutra informed the courier partner delhivery... Read more
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