Peloton complaint: Delivery Issues

My complaint:

We had ordered our peloton tread in early February, we were told our first delivery date would be March 24th. I made sure I took the day off work to make sure someone would be there for the delivery and set up. We received an email the morning of the delivery that stated our delivery was canceled and our new date would be pushed out by 2 weeks. When we called to see why, we were put on hold and then told they would give us a call back when they had more information for us. We never received a call back. When our second delivery date came, same thing happened. The third delivery date came and my boyfriend made sure he would be home. We were told our tread would be deliver that day. When 4pm came around and nothing was delivered yet, I called to make sure it was still on route. The customer service lady said yes it looks like they have one more stop and then they will be on route to our home and that we will be receiving an ETA call with the hour. We never received that call.

My boyfriend called customer service back around 7pm and the lady said they should be arriving within 45 min. 10pm came and still nothing. Called customer service the next day and got the same issues with them once again. Our 4th delivery (may 4th) was once again was canceled without any heads up until the morning of. We have been pushed out once again another 2 weeks. At this point we are about ready to cancel due to having been billed for the peloton tread the past four months without any product in hand. We are very frustrated and don’t know what to do anymore.

Suggested solution:

Hire a new delivery team and be up front and honest about delivery daystimes and stick to their word.