Most Common PAX Technology Complaints and Tips

While PAX Technology is known for providing credit card terminals widely used by businesses, complaint data from our community has flagged several recurring issues with the functionality of these devices. Common complaints include credit card terminals not working as intended, frequent connectivity problems, and difficulty in processing transactions. Customers also report long wait times for technical support and recurring software glitches.

To avoid these issues, we strongly advise customers to routinely update their terminal software, ensure stable network connections, and perform regular maintenance checks. If problems arise, contact technical support immediately, document all interactions and issues, and gather proof such as photos and videos to support your case. Additionally, consider having a backup terminal to minimize disruptions to your business operations.

How and why file a complaint about PAX Technology?

Do you have a dispute or had a bad customer experience with PAX Technology? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.

We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.

Just looking for information? Search through all complaints we have received related to PAX Technology.

PAX Technology Customer Sentiment: Negative

Our sentiment meter has identified a 100% increase in complaints about PAX Technology over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering PAX Technology's offerings.

Sentiment data last updated on June 12, 2024

PAX Technology complaints chart

We have received 1 complaints about PAX Technology over the last 12 months. The graph below shows a monthly breakdown.


PAX Technology complaint statistics

Curious about PAX Technology's track record in addressing complaints within the Payment Providers category? Dive into the all-time complaints data right here!

Total complaints
Open Complaints
Complaints pending
Complaints resolved
/10 1 ratings

How to contact the customer service of PAX Technology?

Below, you will find the contact information for the complaint department of PAX Technology. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
Corporate HQ address:
8775 Baypine Road Jacksonville, FL 32256, USA
Contact form:

The corporate office of PAX Technology is located at 8775 Baypine Road Jacksonville, FL 32256, USA. You can contact the customer service of PAX Technology by calling 877-859-0099. If you want to reach out to PAX Technology through their own website, you can use their contact form.

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Bad reviews about PAX Technology: (1)

Helpful experiences shared by verified PAX Technology customers. Search, discuss and connect with other people in our community.

Credit Card terminal did not function

Complaint from Fahimeh.H on 26 May 2024 about PAX Technology.

During the months of October, November and December 2023, and January, February 2024 all customer payments that were done through the credit card countertop charging machine from the PAX Technology company did not go through to my bank. That countertop... Read more

Comments: 0

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