Parkdean Resorts complaint: Unfair distraction of access to use of facilities.

When I booked a week at the caravan park the amenities and facilities are advertised as fully accessible to all.
We choose this park because of the stunning beach, thank goodness we did as it was the only facility open to us!!!!!!
A day or two before arrival I spoke with customer service at the park to be told swimming was booked on a ‘first come first served basis’. We had not received a link for this until the day before the trip. The pool was booked out for the whole of our stay.
On the first day at the park my children where playing in the playground on site when an activity leader entered with nerf guns, thinking this was for fun interaction with the children I asked could they join in. The reply was they had to this book activity, so I attempted to do this. The activity leader told me that all children’s activities were booked up for the following three weeks. He then roped the entrance to the communal park off and asked my children to leave so the booked activity could commence. I was speechless.
This really set the tone for the stay at the park, everything was ‘first come first served’,often resulting in unavailable food at the restaurant, no evening entertainment shows or day time activities for the children.
I understand that due to Covid amendments need to be made but 18 months in we have all adjusted to a new way of working. The lack of options and unfair booking system is simply not good enough. We booked and paid for full use of the park, instead we used the caravan as a base. Not good enough when the weather was bad and the children could not access anything.