Parkdean Resorts complaint: Damp not accessible holiday home

We booked accessible caravan 26 July at the above park we arrived at 15.50 caravan had sign on it still to be checked we waited in car 4pm it was checked by a woman took her 5 minutes we where able to access the accommodation its was accessible accommodation to a certain extent disabled people need a bed rail not just a mobile pull up pole also enough room to move around this was not the case as stand at side of bed could not go anywhere in room as not enough space I dont know who accessed this van for people with disabilities but it’s wrong no lowered work tops no low microwave it was up at least 5ft ,turns in accomadion very limited bathroom wet room was accessible but small ! Not enough turning room shower was not accessible up to high also distance from shower seat to shower head was not accessible there was no seating in lounge so had to sit in wheel chair this is not ideal please ensure these caravans are properly accessible for all disabled needs no point in booking accommodation that you cant use freely can I also point out cleaning was basically done windows where filthy dampness on walls rust on radiators mattress needing replaced seating area including curtains and sofas smelled of dampness walls had damp Mark’s whrn tried to close curtains they fell off hooks totally not acceptable we told person out complaints when she came to ask if all was ok she choose to ignore this! and continued to say that accomadation was privately owned and parkdean did the owners cleaning and letting duties , my husband could not sleep on sofa bed due to damp smell she brought a quilt not new in a bag for him no cover !! even after my daughter steaming it the accommodation was a disgrace to be let out by parkdean I am sad that my grandchildren holiday was wasted by the inconvenience of this accomadation having to be cleaned thougherly every day outside on ramp was dog faeces we are all isolating as next day my 4 year old grandaughter tested positive for covid I end by saying I look forward to your reply to this complaint we will not holiday or recommend parkdean to holiday with due to the sheer neglect of there accommodation on this site.