Parkdean Resorts complaint: Misleading booking terrible resolution

We booked our holiday through pitch up as an electric 7mx7m pitch. Our booking on parkdean said the same. No further or clearer instruction were provided. We arrived, our pitch was taken so had to call reception and was informed to pick another spot. We did and pitched up. A member of staff then pulled us and advised we would be kicked out day or night with or without kids as we had 3 kids 2 who arewere 5 and under. She said that as we had a tent and not a trailor tent this would happen as she’s seen it happen too many times before in the middle of the night. So I called reception and sure enough they tols us to leave after travelling for 4 hours with no offer of alternate accommodation even after I asked. They didn’t provide a refund and still haven’t. Ive contacted both the resort and pitch up and I’m getting fobbed off from both. We have had no apology, no acknowledgement for the error, just accusation that I booked it incorrectly. Rude and unprofessional staff from that resort!