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Parkdean Resorts complaint: Smelly dirty broken caravan

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Filed 24 Aug 2021 by Sandra

I have been using Park resorts for many years, this is the 1st time i have had to complain to this extent. My family and I arrived on the park and went straight to the van, on entering there was the most disgusting smell which was coming from the shower near the 2 single bedrooms. The key to the van was also missing as was the bedding for sofa bed. The toilet seat in double bedroom was loose so every time you sat on it you went on a mini vacation. The radiator in that bathroom was filthy and hadn’t been wiped for some time. The bedside table closest to the window had so much grime down the side it made your skin crawl. One of the switches over the bed came off as I tried to turn it on. The kitchen tap was so loose you needed 2 hands to use it. The kitchen radiator was also dirty. The bottom of the fridge door was chipped and rusty. The frame to the fire place was not attached. If you ran the side of your shoe over the carpet balls of hair came up. The caravan was for 8 but I had 2 dinner chairs and 2 stalls. A small veranda with a table and 2 chairs. To say this holiday was a disappointment is an understatement, our caravan was £1600. The restaurant had limited food. The kids were asked to get out of the outdoor pool so it could be cleaned

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