Parkdean Resorts complaint: Poor service

On Saturday evening (7082021) we were staying in a privately rented caravan and unfortunately the outside door handle went floppy and did not open the door from the outside, it did open if you were already inside the caravan which was lucky as we had family members inside to open it for us. We wanted to go out that evening however the owner tried to get in contact with maintenance on site to resolve this and was unable to get hold of anyone. So the last night of our stay we were unable to go anywhere as we wouldn’t have been able to get back in. We decided to go and ask security were we would possibly find someone to help. The security box on the site was were we thought we would find someone. Now the most shocking and disturbing part of this complaint is that to our amazement there was no one in the security box…. So how the hell do you know who’s coming onto your site?!!! Utterly irresponsible and totally shocking. I can bet if people knew that, they would be very reluctant to stay at this site. Secondly we could not find anyone so went around the back of the show bar and found a young lad who worked at the show bar, very rude as he just said “yeah what do you want”. Eventually this lad managed to find someone who could help… I say help more of a fob you off sort of person. Told us that maintenance don’t work on a Saturday..!!! What ? So if you have an issue on a weekend you do what? Just put up with it ? Sort it yourselves ? What do you do ?
Honestly we found park dean to be absolutely useless and just very unprofessional at best. I feel genuinely sorry for the owner as he tried to get through to someone for us to no avail.
I think you need to look at how you are training these people, and sort the lack of communication between departments.