Parkdean Resorts complaint: Limited and poor services

We are currently staying at Warmwell and have 3 days left of our very expensive holiday.

1. The resort restaurant last orders are 7:45pm, the resort shop shuts at 8pm, the resort fish and chip take away only opens twice a week and the other food outlets (street food and something else) on site have never been open. All local restaurants within a 15 mile radius are fully booked for the next week or so (beyond our return from holiday anyway). We were caught out yesterday by having a day out a Weymouth. We arrived back on site to the restaurant by 7:50 and was told that the kitchen was closed. Although they continued to cook and serve food for an hour after this time. We asked if they could just prepare something for our 2 girls as they were hungry. We were told no, but we could order a takeaway. However, as Warmwell is in the middle of nowhere and the nearest take away shop is in Dorchester, it took 70 minutes to arrive. This is unnecessary and unacceptable. If there are no services nearby, on-site options should provide a much better service.

2. We paid £22 to go to the ‘swimming party’ which our children were left thoroughly disappointed with. This was not a swimming party but a few floaties in the pool and some music playing. There were no party games and no interaction from the staff. The huge disappointment was it was only on for 30 minutes. This could have been part of a normal swimming session.

3. Three times we were given the incorrect key for our accommodation. Our lodge was behind the ski slope so a 10 minute walk from the main reception so had to do this walk three times – very poor service.