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Parkdean Resorts complaint: Caravan cleanliness

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Filed 11 Aug 2021 by Vera

We have just returned from the above park where we stayed from Friday 6821-9821. We expected a high level of cleanliness in the caravan in the circumstances (COVID) but this was not the case, the caravan smelt particularly in the shower room (which smelt strongly of urine). The doors and handles throughout the caravan had to be wiped down (by me) tops of plug sockets in the kitchen area were thick with grease and there was dust and grime at the sides of the bedside cabinet. The only reason we didn’t complain at the time was because we were there for the weekend only with the intention of being out most of the time and the caravan was used as a base, other family members were also staying in a separate caravan who also had similar problems to us and will be complaining separately. We feel the cost of this caravan for a weekend was extortionate!
Our caravan number was V3. Needless to say we won’t be returning or recommending this site to others!

On a positive note the restaurant served good food along with good service, but that really was the only positive.

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