My complaint:
Dear SirMadam
I would like to share with you my holiday experience at Park Dean Newquay.
Like most people ,we had an holiday in England this year. We looked at what everyone had to offer and chose you.
I am a full time Wheelchair User, Spinal Cord C56 (Paralyzed From The Chest Downwards).
You seem to offer a holiday that would suit my needs with your adaptive caravan.
Going on holiday is a military operation, we have to plan extensively, so at the time of booking I asked all the questions I needed to ask and
Was told that the holiday was “Was Fit For Purpose”.
We were told that on arrival that our caravan would be available from 4pm. When we went to unload our luggage,, our caravan had not been cleaned.
We returned at 5.30 pm and the cleaners were just leaving and said that we could move in.
On entry, we were upset because the caravan was still very dirty and the Manager ordered a reclean.
I use a portable hoist and on at least three occasions I rang to check that the caravan bed could accommodate the hoist and was told no problem.
When checking the bed, it was a standard bed in a “accessible” caravan.
The Manager sent a handyman to adapt the bed, so the bed and hoist could put me to bed and get me up again.
The TV only had two channels, once again the handyman came back but could not do anything with it.
Lastly on the very expensive caravan, it was sited at the very top of the park, making it really difficult to get up and down in my wheelchair.
I have attached some photos to back up that the parkcaravan was not “Fit For Purpose”
Suggested solution:
Put the wrongs, right
I will post my complaint every year.
If I can stop 1 family not to book, I feel the money you lose will add to the compensation I should have been awarded and save another family from a holiday nightmare
