Parkdean Resorts complaint: Disappointed kids

We stayed at west bay parkdean for 3 nights, during our short stay, 2 kids activities we booked were cancelled with no notice, only finding out when arriving for activities and no staff were on hand. Eventually we went to ask someone and were told it was simply cancelled. Also while there we booked a kids jet ski session and only 2 of our 3 children could take part at the same time as a jet ski wasn’t working apparently. Finally the 3rd night of our stay the kids early evening entertainment was cancelled! Due to a staff issue. Although we had a great time together as a family finding things to do in west bay, the children were disappointed and unhappy on 4 occasions which is very poor for a 3 night stay. I raised the issue with receptionist and was just told ‘sorry’ with no real explanation or gesture of good will. We won’t be recommending!