Parkdean Resorts complaint: Dreadful hygiene especially during COVID-19

I made a formal complaint on 1st October still have held nothing. Being a regular customer this lodge was dirty unhygienic. I sent in photos of filfhy fridge broken at bottom missing in door shelves.
Coffee tables dirty sticky, only 3 dinner mats made of Cork which were totally unhygienic ‘ stained broken. Rubbish, dirty tissues, thick dust, dirty wall paper under single beds,windows were dirty as I never ever seen before.
, fireplace in front room broken ‘ wires cut, missing switches to it.
This was supposed to be a high grade Dorchester lodge, no 94.
Our ref 8112700.
I wanted a small break after losing my mother recently and this caused us distress, we went out and brought cleaning equipment and spent over hour cleaning and hoovering under beds, shelves, after we took pictures.
I felt let down and hurt , too upset to report it’s only there for 4 nighs.
It’s sad to know that a company of your reputation failed to meet its standard s and especially during the COVID-19 viruses.