Parkdean Resorts complaint: Refund

myself and family were due to go to Romney Sands on 221021. I booked through Breakfree.
I paid directly to Parkdean and Breakfree cancelled break as should of been paid to them.
Since 5th October I having been trying to get my money back.
I rang Romney Sands directly 3 times and Amy who she said her name was spoke to the manager and she was going to chase up with accounts and ring me back. 3 days later I rang back to be told no Amy works there but she said she was the lady I spoke to so why not give correct name she then said that her manager was away and there is nothing they can do so ring Customer Services which I have been doing nearly every day for the past 2 weeks. They have emailed me for more information which I have sent to them. They then promise ring you back and do not.
At one point customer services even said that I was refunded on 6th October so I sent them my back statement and they could see I had not been refunded.