Parkdean Resorts complaint: Kicked off holiday in freezing cold with 3 year autistic son

I was on holiday with my family my ex partner and my 3 year old autistic son, my ex partner got drunk on one night only his a non drinker normally and accidentally fell through the flimsy bathroom window causing the thin glass to break security man came out (Adam I think his name was) he was ever so nice about it said these things happen don’t worry highfield is insured despite my ex offering to pay the damages so 2 FULL days and nights pass obviously I’ve picked up as much glass as I can because of my son and safety reasons and all of a sudden assistant manager Kelly from reception and a different security guy turn up and tell us they want us out there and then and security guy picks our stuff up and literally dumps it all outside on the cold wet ground! Kelly was saying and I quote ‘I’m glad your all being kicked off’ and laughing about it how absolutely vile and disgusting is that, then a nice security man called Dan came over and tried to help and said ‘I’m not happy about this don’t we have a line of care to this family especially the mother and son who have done nothing wrong’ only for Kelly the assistant manager to call him ‘incompetent’ in front of her security guard boyfriend and Dan the security man walked off in tears, so me and my 3 year old autistic son lost 5 days of holiday no refund given no apology nothing despite doing NOTHING wrong at all!!! and have been told by highfield we are not allowed back now can someone explain to me how that is fair??? Its absolutely disgusting how me and my son have been treated we are the innocent victims in all this I have been going to highfield for the past 8 years roughly and never had a problem before that speaks volumes (just because my name was on the booking that’s the pathetic excuse they have given me I’m not taking that load of rubbish) I won’t stop until I get a 5 day refund which I know I’m entitled to since speaking to my lawyer and I want a apology from park resorts and obviously this ridiculous ban lifted so if I ever choose to go back to highfield grange at clacton on sea I can which is as it should be! Believe me I will take this further and easily to the papers also it’s disgraceful I want my 5 day money back and that ludicrous ban at highfield grange immediately lifted and a apology from park resorts!!!