Complaint: Poor condition of chalet

on 01 October 2020 about Parkdean Resorts in category Travel

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My complaint:

Despite the claim that there’s a complete deep clean between lettings, our Cuckoo chalet was filthy, badly maintained, and distinctly smelling of dogs. We only stayed one night of seven booked. We complained at reception and followed up with emails.
Despite sending the company photos, and listing a series of faults, the company asserts that their inspection found no case to answer.

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Justified complaint?

Suggested solution:

Refund in full.

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