Parkdean Resorts complaint: Miss told information and booking

Hi I was meant to holiday wit u to Pendine in September 2021 unfortunately we had to cancel due to me being hospitalized due to Covid. I got in contact with customer services who asked for a doctors letter to claim my money back iI was given a voucher to be used at a later date.That was great as I wish to book for 2022 so I could use my voucher for that. When I revived my voucher I only had untill 31st of October 2021 which I felt wasn’t fair as it wasn’t giving us much time to decide wot dates we wanted to go as the lodge we like to book that we have stayed in for a few years is privately owened and the client don’t contact park dean untill after Christmas to see if they are going to leave it up to ur selfed to book it out for the hence why I wanted to wait untill after Christmas to re book my holiday. I rang and spoke to one of ur colleagues who basically said if I don’t book any thing I would lose my voucher he then went in to say they may be extended until February 2022 which is wot I wanted.He made me feel I was pressured in to booking a holiday or I would lose my voucher as it was not 100% they were going to extend the date I feel he should never off mentioned that to me if he wasn’t sure as that is all I wanted. I have now booked a lodge with him not the one I want which is in Kinsinton court but he made me feel if I didn’t I would lose every thing I was still quite ill at the point of the phone call with him and I feel I was forced to book some thing. Yesterday I have now received an e mail stating my voucher has been extended until February 2022 which is wot I was asking for wen I first spoke to some one called Ian I have rung up today to see if I can cancel the booking and gave the full amount put back on to my voucher which still has an amount on and basically they have listened to the call I had with Uan and didn’t think I was pressured in to booking some thing wot I’m not happy about is that he should not of mentioned they may be extending the voucher date if he wasn’t 100% that is wot was going to happen as I just would of waited which I wanted to do from the beginning I don’t feel I’m being treated fairly and this dispute is stressing me out which I don’t need as I’m still suffering from long Covid I was really upset about not being able to take my holiday and just feel I’m not being treated fair it’s a simple task just cancel the lodge I have book but the amount back on to my voucher and I will ring in January to redeem it how hard is that all the years I been holiday oh with park dean to Pendine and have always had the best holidays and something simple like this has upset me as I feel they are saying after listening to the call I’m in the wrong and they won’t do anything can I plx ask if some one con contact me by telephone to sort this out thanks 07929462949