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Parkdean Resorts complaint: Very disappointed holiday maker

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Filed 1 Nov 2021 by Jacqueline

Where do I begin, firstly the caravans we rented were not cleaned properly and certainly were not up to standard in this current climate, there was sweet wrappers and other things left under the beds, so obviously they were not vacuumed, the sofas were worn and did not smell very nice. We had to complain about a smell of gas in one of the caravans and it took three complaints and visits before it was put right and in the other caravan both us and the cleaner reported that the cook hob had a dial missing so we could not use that ring but it was never fixed. The park itself was not cleaned as it should, we arrived at. The soft play area at 9am when it opened to find it had not been cleaned from the day before there was rubbish all over the place and when the cleaner came in just vacuumed the floor and left rubbish on the soft play apparatus and never attempted to wipe anything down.
In the restaurant the coffee machine was not working for three days nor was the ice cream machine and the food itself was very over priced, a chicken wrap had one small piece of chicken in it, because the ice cream parlour and machine was not open or working we had to buy the children ice cream in the restaurant which we were charge three pound for one scoop of ice cream.
We have had several caravan holidays with a different company and have never had to complain about anything.so you imagine our disappointment in this one.

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