Parkdean Resorts complaint: Facilities unavailable but paid for.

Booking reference 8567706 – 7 nights from14th August.

We paid in excess of £1300 for our holiday but Parkdean did not provide what was advertised. Due to covid there was no restaurant, no entertainment and no organised events for families,particularly children.

It is not your fault that you were short of staff but it is certainly not our fault that we did not get the holiday we were promised.

In addition there were other matters that gave us a poor opinion of Parkdean because of their meanness:
When we arrived there was only one toilet roll for two toilets! How much does a toilet roll cost? When we raised the issue we were told this was company policy.
There were no toilet brushes. We were told this was because of covid. How much would it cost to provide new brushes every week? Can I suggest no more than £2.50 per caravan for which we are paying in excess of £1300?
There was no spatula in the kitchen and only one baking tray for the oven.

We booked 2 events. One of these we paid £6 for. They were cancelled but we were not refunded.

Why should we let Parkdean treat customers shabilly and not provide some compensation for what they failed to provide.

I am happy to pay for the accommodation but expect some recompence for what was not provided. I do not want a voucher for a future holiday because I do not think I want to use Parkdean again.
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