Parkdean Resorts complaint: Extremely disappointed, staycation ruined.

We arrived on site at Parkdean Bideford Bay just before our allotted check in time of 1300hrs (I paid extra for the early check in) and spent what seemed like an eternity driving around to find our accommodation. For some reason the ‘Parklands’ area was only signposted from directly outside the collection of caravans not from the sites ring road.
Having found our caravan, I have to say that my wife and I were impressed with the location, standard and it’s cleanliness. Unfortunately that is where the positivity ends.

As a family (16yo son, along with 11yo and 6yo grandchildren) we headed to the outdoor pool to be met by a short queue and some staff with obvious short fuses. I entered the building before my allocated time to ask simple questions and it was pointed out rather rudely that i had to await my ‘time slot’ and to ‘join the queue’. Having felt suitably embarrassed and chastised I did as I was told. The swim session went as planned with no issues and was enjoyed by all.
We had planned a trip in to Westward Ho to check out the amazing beach and headed back to the park via Atlantic Village where the kids spotted a McDonald’s, all I can say is thank god they did, it meant that they were at least fed for the night. My wife and I decided that we would eat at the park and try out the food on site. On our return we realised that there wasn’t a take away at the park and no option within the restaurant for a takeout. The restaurant was operating on reduced hours (1200-1500hrs and 1700-2100hrs) with a greatly reduced menu – if you don’t like burgers or pizza, you starve! We ordered food and drinks using the Parkdean app as requested and were given a 30mins delivery to table time. 65mins later still no food so I returned to the bar and asked to cancel the order, this was done ly with no apology and no apparent concern that we had waited so long, in fact I was met with complete disinterest.

My family and I had looked forward to having a relaxing breakaway with no cooking, but felt it was easier with the facilities available for us to return home and entertain the grandchildren there. To say I am bitterly disappointed with Bideford Bay is an understatement, having stayed at Parkdean’s Warmwell site in Dorset on numerous occasions as well as White Acres and Looe Bay in Cornwall the difference is frightening and worrying for Parkdean, the latter are literally leaps and bounds ahead of Bideford Bay.
Unfortunately I may now look to ‘holiday’ with other UK based companies in the future.