Filed 8 Aug 2021 by Kouri
The property wasn’t clean didn’t make beds complaint on first day also it had a urine smell in bathroom then a leak two days later when we were out they enter property didn’t inform us al the property was left with towel all over the floor health and safety issues.
On four day they cleaned up after I complained daily they said they cleaned all carpet but didn’t because the urine smell in bathroom was still there.
They told me that we are complaining to much so we could leave if we wasn’t happy threatened us to leave.
On Thursday we had a leak again in the night and we was left with no water heating when I made issue about it they call management on my request then they gave us drinking water. Also we used all our own towels on the floor and wasn’t given anymore. On Friday morning no came to sort water issue out until we call them and was told they wasn’t informed
I was so fed up with all issues since we got their went to see management again and nothing was resolved I was only abused by two managers Keith and other manager and they said that I had done this myself and if I didn’t like the way they are dealing with it we should leave.
We have booked two cabins which were both not clean and bedding wasn’t made on first day then all other issues which was reported and Nothing was done until we complained every day
We have stayed in other parks of yours and never had issue I am not happy with my holiday which from start to finish was apparently the worse experience ever management was very disappointed in dealing with issues and concerns there words were if you don’t like it leave
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