Parkdean Resorts complaint: Disgusting treatment and lies

During out stay at ty mawr which was our second within 2 weekends we had paid to extend our holiday, we was due to arrive home on the Wednesday, on the Tuesday morning a warden van with a girl named Tash came to visit our tent to inform us that my son had so called been in an altercation with a family the night before on the football pitch and they needed to investigate she said my son had so called knocked over a young girl and was then rolling around on the floor with a girl who’s fingers he had so called bitten, bearing in mind at this point she did inform us that the family in question had also been involved in a other incident and that she did feel they was lying about the situation with my son she told us this had happened at 10 o clock in the morning, she then told us to go and enjoy our day and she will come back to us to which I said no can you please watch the cctv and we will wait we’re we are she said yes and would be back within 10 minutes, 2 hours later and still nothing, a different warden had come to our tent to assist me with my car not starting, so I went to reception to find she was now sat behind reception and the only member of staff who was working, I asked if she had seen the cctv which she said she can’t access as the manager isn’t in yet, so after me complaining she then went into a back room to say she was going to watch it bearing in mind she had told me she was unable too, as I said there for over 30 mins she then came back to me to say I’m sorry Im unable to watch it but due to the report and the fact your children have just told a warden (Phil) that the incident did happen she would have to terminate our holiday bearing in mind no evidence had been seen and both me and my partner were stood with our children and not a word was said to the warden so clear lies, she then said are you calling the warden Phil a liar so I asked if she was calling my kids liars to which she replied yes I am!! I then went back to our tent to inform my family we had to go home at this point my 7 year old daughter who’s birthday it was was inconsolable, after a further 40 minutes a security guard who is so called the team leader along with the manager who was so called not available came to our tent bearing in mind the security guard had 2 large dogs with him and no mask on clearly to intimidate me and my family, as my 7 year old daughter walked over to the dogs he told her to move as they will seriously hurt her!! The manager then tried to pass us a notice to cancel our holiday I then asked if he had seen the cctv to which he replied no so I asked if anybody had and he said no but this is the security guard who identified your son on the track and trace???? Track and trace? The security guard then said that in fact track and trace wasn’t working and he tried to find us on the night of said incident when I asked night I was told the morning he said no it was 10 o’clock at night and that Tash had read the report wrong!! My son then said I haven’t done anything to which he replied no it was that little prick! To my other son bearing in mind when Tash visited us in the morning she said it was my other son!!! The manager then gave us a letter to say we are terminating your holiday and that we will not be able to go back to park dean, so no evidence no cctv watched a false report by a security guard and lies from start to finish the manager also then informed me he had seen the night marks on the little boy after they had said it was on a little girl!!!! When asked if he had seen the picture as it was so called a girl he said no but the security guard has, all lies and completely messed up situation that they had got to deep in with there lies they also would not refund our extension to the holiday! Disgusting incompetent staff clearly