Parkdean Resorts complaint: Caravan and complex

Booked a caravan called Lea Caravan which clearly is nt one we received as my friend booked same caravan and hers is totally diffrent to ours in every way also when i booked i had requested a caravan near to complex as my mother in law is blind and can hardly walk as both in there late 80s now weve all bn stuck in a caravan as we were put away up in paul jones bay which is poorly lit up at night too far from complex Also cant get in to main hall as hall is full all day and no one can get in for bingo or entertainment at night due to people sitting in there all day and ordering food in to hall when got a resturant sitting empty absoulute joke spoke to manager said its parkdeans rule which im just not long back from another parkdean holiday and it was nothin like this absoulte waste of money for holiday we couldnt get out caravan will never use southerness again will be telling everyone never to use here