Parkdean Resorts complaint: Devastated

We have been going to trecco bay on and off for 8 years now and have never had an issue until now, we arrived on Friday 23rd July 2021 at 4.20pm to a dirty caravan with no arrival pack , no passes , no bedding for the sofa bed and no glasses in the cupboard. We went straight to reception where they were very apologetic and said they would sort everything straight away and gave us our passes, we cleaned the van ourselves as we wanted to unpack and then went out for the evening, when we returned around 10pm the bedding still hadn’t been dropped off so we contacted the security as we told they said they would drop us some bedding off over an hour and half later and 4 phone calls still no bedding we even got abuse of the security. We decided to give our daughter our bedding and we slept without that night. We should not of had to do that .The next morning we went back to reception and asked for bedding again and was told it would be dropped off before 2pm by 3pm still nothing so we found the housekeeping team who sorted us out straight away, we went out for tea and on our return was more bedding but was dumped in a open black bin bag on our stairs getting soaked by the rain. We never received any glasses. Also we told them about our broken iron board. Other complaints are as follows everything is filthy: toilets, tables, floors literally it’s disgusting there were old plasters on the side of the swimming pool both days we went they were in the same place. The sanitary boxes were over flowing in all the toilets. Honestly it seems like the place is being left and with covid we expected it to be at its cleanest. After going to trecco for many years we will not be returning we are completely devastated that we spent over 1100 on a holiday then had to spend even more on days out as we couldn’t stay on that filthy park. We didn’t take photos as we were more concerned about cleaning up.