Parkdean Resorts complaint: Poor service and no information.

First time we have used your park and to be honest will probably be the last.

We decided to book a last minute get away and got one of your caravans absolutely stunning in side and the Site is well looked after and the drive to it is lovely. In our party we have 3 adults and 2 kids and 2 dogs.

We come from Edinburgh only a 2 hour drive but decided to take our time and go via Loch lomond and to see the sites we left about 12 to 1ish and stopped for a burger for lunch. We arrived at 6 30pm and decided to take the dogs for a quick walk before nipping to the shops we had a quick look and at the time shop was open. (We just needed extra masks) anyway back from the walk shop closed. No worries quick jump in the arcade and then somthing to eat (no times in the welcome pack opening and cloosing) we go to the restaurant and order food and paid for it 2 minutes later a very unhelpful guy shows up and tells us restaurant is closed. Bit of a nightmare cause kids haven’t ate but we have some snacks in the caravan so we’ll just deal with it. Then when we asked the same guy if we will still get our drinks he says yeah can I see you receipt… why we ordered drinks. He obviously get a lot of complaints because his reply was so you want a refund and free drinks …. no we want our paid drinks …. after he brings our drinks we ask if there is anywhere else that sells food close by (understanding it will be a little drive because of the remote location) but no he dosent know place or anywhere…. actually not sure if he works for yous as he seemed from a different planet.

This was the first incounter we had with a staff member and to be honest was actually quite embarrassing. Definitely could have been handled better and his whole attitude definitely puts you in a bad mood to start your holiday.