Parkdean Resorts complaint: Rats – Disgusting!

We stayed at the Ruda Park site and have to say we were extremely disappointed. Our Booking Ref was: 8721532 We stayed at Tarka Way 257. The caravan was described in your literature as extra wide but it didn’t seem particularly spacious to us as bedroom doors banged together when opening and the bedrooms were very small. We paid extra to bring our dog and it felt as though we were Shoved in a corner out of the way, in a caravan that was tired around the edges had definitely seen better days, with rats running around outside in broad daylight!! We were unable to sit outside due to the disgusting rats as there was no Verander or outside seating. We really felt like 2nd class citizens. On day 3 our heating became faulty and kept coming on full blast when having a shower. This was during the heatwave of 30 degree heat where we were trying to keep ourselves our dog cool. Thank goodness we brought our own fans. We had to turn the boiler off and called security as it was after 5pm. It was still boiling hot in the caravan by the time we went to bed. it was fixed by a gas engineer the following day. He showed us the faulty part that was full of soot. Boilers should be serviced regularly and we didn’t feel this one had been and was potentially unsafe. We weren’t able to access our caravan for several hours in the middle of the day while the boiler was fixed, which isn’t ideal with a dog in a heatwave. Other things that spoilt our stay were the constant massive queue in the on-site shop long wait for drinks to be brought to the table when visiting the bar. We paid over £800 for this long-awaited 4 night break and we certainly do not feel we got value for money. We travelled from Manchester to Devon and If I’d have known this is the quality we could expect from Park Dean Resorts I would never have booked it. We await your response….. Thank you.