Parkdean Resorts complaint: Dirty caravan

We arrived for our long weekend break on 30th July only to find out caravan was absolutely filthy! We immediately noticed the smell – it smelt strongly of urine, had the toilet seat literally hanging off, and a dirty toilet and sink. We then noticed dirty handprints everywhere – all over the tv, fire, windows, up 2 of the doors and on kitchen cupboards. There was splashes all over the ceiling, the hob was dirty – with oil splashes all over the splashback. There was a carpet in the lounge area which had bits on it, and there was marks from spilt tea on the table in the front room which hadn’t been cleaned off. The only thing that was clean was the bedding!

We paid £600 for 3 nights, and I spent the first 2 hours cleaning! My husband complained, but was told that they couldn’t move us as they were full, but would send down the maintenance team and cleaner. When they eventually arrived the maintenance man replaced the toilet seat and the cleaner arrived. He had a spray bottle with diluted Zoflora in it and a rung out mop. No cloths to clean and no mop bucket with clean water – he literally sprayed the floors and wiped the floor with the mop. I asked if the mop was clean and he said he had got it off of the cleaning caddy. When I looked there was no bucket – so how could he sanitise the mop between cleaning the bathroom and then the kitchen?!

In this day and age with Covid-19 I am staggered that this was able to happen! We had to go to the shop and buy all the cleaning equipment we could do I could actually clean the caravan to a standard that I was happy with – we decided not to go abroad this year, as we didn’t want the risk of Covid-19, however I feel that you put my family at risk.