Parkdean Resorts complaint: cancelled club and no refund

We had booked several children clubs during our stay and one called battle blasters which was booked for 2 children on 29th July at 2pm costing £13.00.
We turned up and after asking; it had been cancelled. No email or notice given. We asked at the reception and was told they were short staffed and that we will be refunded up to 7 days. After this period we phoned Park Dean and was told we would need to contact the holiday park directly. We did this and was told that the manager would phone back to refund the money.
This hasn’t happened.
I am also very disappointed with the attitude of the holiday park team as when we arrived at the caravan there was a vile wet dog smell coming from the double mattress in the main bedroom. After informing the reception the team was very unhelpful. After asking for a replacement mattress repeatedly for 3 hours we were told one would be dropped off.
However a single mattress arrived and was told there weren’t any double mattresses. I asked for 2 singles to which I was told there isn’t enough room for 2 single mattresses so it would be our responsibility to place them somewhere. We then had to drag 2 singles in from outside and remake the beds.
The reception had closed at this point and the next day I went to talk to the reception team again and said it wasn’t acceptable to have to sleep on a horrendous smelling double mattress or on 2 single mattresses balancing on a double bed frame and asked for the manager to phone me during the day.
This didn’t happen!
My husband went to the reception again the following day to ask again for the manager to which we were told a double mattress would be dropped off.
After a wasted first evening waiting for a mattress and many trips down to reception and 2 very poor nights sleep; I was very disappointed to again be ignored from the manager and no refund for the cancelled club without any notice.
I didn’t pay £1089.00 for a week for this kind of service.
I again didn’t pay additional costs for the clubs for one to be cancelled and no refund.