Parkdean Resorts complaint: Damp Caravan

we have just arrived home from a 7day holiday at weelie bridge on 21082021

and we were disgusted with the state of the caravan. It was dirty and smelt of mold and damp and there was mold on the walls in the double bedroom .The mold in the room was very bad and it was at the head end of the bed (could smell it but only found it on the last day see attached pictures). which we thought was dreadful and we had to stay in a damp and moldy caravan for the week .We dont know how you could rent a caravan out like this .The hole of the caravan was dirty and all the kitchen utensils and plates look like they hadn’t been cleaned
We also had three of our party get sicknes and vomiting after 1-3 days of staying in this Caravan?

The floor had lots of stains on it and was dirty .
The windows in the living room and kitchen area’s didn’t stay open so we had to wedge something in the hinge to stop it from closing . We needed the window’s open to let the damp smell out .

Also when you flushed the toilet or emptied the sink the water came up into the sink in the bathroom which was discusting and VERY Unhygienic. we had to wash the sink every time we flushed the toilet which should never happen for hygiene and safety .
Also we had to ask for a oven shelf as there was only one in the oven, I asked for them at 4.30 pm didn’t get them until around 9.45pm that night so couldn’t cook any dinner .

We booked and payed for a fairy walk at £6 per child (£12 in total for 2 kids ) to get there to be told they are not doing the walk and just making fairy wands ! We had 2 very upset children and for the money you charged is discusting, we also did the puppet making which was free and the kids done more and got more on the free one than they did on the one we paid for we were not happy that you changed it due to wet weather when it was Not even raining ? .

all we can say is we will never go to this park again with all the money we spent to go we are very unhappy with the caravan and park and the staff were no help at all .