Parkdean Resorts complaint: Poor customer service
Filed 26 Aug 2021 by Krysta
We prebooked our swimming session for the 24th August at 10:35am. Upon arrival to our session we were turned away as the pool was at capacity. As we had booked the slot and it was not fulfilled, the staff said we could have priority for the following morning swimming session to compensate. We arrived the next morning as instructed and again was turned away as we had not booked. I challenged the staff advised we followed their instructions to turn up as we were promised priority but they went back on their word and refused us entry. This left me with 3 very upset children which is just not on. The staff were so unfriendly and offered no resolution what so ever.
Report
Discussion
0 comments
No comments yet. Been through something similar with Parkdean Resorts? Start the discussion above.
More Parkdean Resorts complaints
View all 395Fairground
Hi, on Saturday the 28th of July at 4:00pm myself and my 12 year old son decided to go on…
Miss communication and dirty caravan
Due to unforeseen circumstances we were unable to arrive as booked on Friday 13th August but would be arriving on…
Damp Caravan
we have just arrived home from a 7day holiday at weelie bridge on 21082021 and we were disgusted with the…