Parkdean Resorts complaint: Miss communication and dirty caravan

Due to unforeseen circumstances we were unable to arrive as booked on Friday 13th August but would be arriving on Monday 16th. I rang and spoke directly to the park to explain our late arrival and asked what the procedure would be. The customer service lady explained it would’ve be fine as the keys would be left in the caravan. I queried this and asked if the caravan could be locked after it was cleaned and left in reception for us to pick up. Initially they didn’t seem to understand my concern that it would be left unlocked for 3 days. They agreed to lock up and keep keys. On arrival the keys were not at reception and the lady seemed confused as to why they would be as no one had passed on our previous conversation. Not only had the caravan been left unlocked but with the door open all weekend too. On entering, after an arduous 8 hr journey, we were met with a caravan that did not look like it had even been cleaned, let alone deep cleaned as the cleaning sign states. We had booked basic but still expected levels of cleanliness to be maintained. There were: cobwebs, two stained duvet covers, kettle, worktops and cooker hood dirty and greasy, rubbish under the table, the bin had not been cleaned, broken curtains and kitchen blind. They rectified the dirty laundry within a few hours but no apologies made. After our initial disappointment we went on to have a great week, food from onsite restaurant was good.