Parkdean Resorts complaint: Cancelled booking ref 8952673

I have been trying to cancel a booking with Parkdean for a week I know this is a busy time for you but also my refund money is important to me .i have been on live chat and they have agreed a refund but on phone they do not agree I was mis sold cancellation policy to began with I was told on the phone I would be covered for any thing I now find this to be untrue please listen to phone call as I am sure this this will be recorded . Trying to get a supervisor on phone is impossible they have just informed me there is a 72 hour wait my vehicle have broken down what I need for my landscaping work with out this I have no work and can’t feed my kids I explained it is hard to find a garage to give a quote because of my cultural being a gypsy a lot want money up front which I do not have all this was explained to live chat and we did come to a crossroads could someone please help in this terrible situation .