Parkdean Resorts complaint: Customer service issues regarding cancellation of holiday due to life threatening illness
Filed 28 Jul 2023 by Diane
At 8pm last night 27/7/2023 , the night before we were due to go on holiday my husband became suddenly very ill and was rushed into the hospital as an emergency and was diagnosed with sepsis. I contacted customer service about this and they were no less than extremely unhelpful and offered no solution other than a £40 charge for a name change! We paid £1000 for this holiday and due to severe and extreme unforeseen circumstances we are unable to go
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