Parkdean Resorts complaint: Way below standard

When we arrived the caravan was marked as not for dogs, even though we had booked for a dog friendly. We checked with reception and they ed the dog was allowed in. On entry to the caravan we found the following both toilets had loose seats, no cord on blind in toilet. Laminate missing from table. Kitchen window glass was blown, main bathroom door wouldn’t close and lock. Walls in toilet had marks on from a fire. Ring on oven wouldn’t stay lit and no numbers on oven to tell you what to set it to. Room was not very clean, dirty marks on radiator and blood on bathroom door. On reporting this they fixed pull cord and tightened toilet seats. Next we had no hot water, this happened twice and they had to come out. On Tuesday water went off completely and apart from a text we had no communication. The only way we could find out what was happening was going on southwest water website. There were a lot of staff isolating so no food service and entertainment was cancelled. As a bare minimum Parkdean management showed no real contingency planning for any of the problems outside of their control (water) the items inside their control cleaning, maintenance and food they fell well short. For example when you had to ask for rubber band to temporarily lock a bathroom door. It shows what a bodge it and clamped organisation this is.