Parkdean Resorts complaint: Cancelation of holiday to romney sands,7th june ref.8592865

I was shocked and upset when you cancelled this holiday on 15th a pril.21 without any forewarning! We had booked this earlier in the year with Sun hols.I paid £60 to the Sun leaving £16 owing for service charge for 4 nights.(we did not want any other optional extras). I should have paid this sum by end march, but as our 2nd Covid jab was imminent,I wanted to wait and make sure we were ok ( We are in our 80s, my husband is 88 ! ) and there could be complications. I intendeds to pay the £16 that week.We had received no reminder from you and CERTAINLY no warning. Imagine our shock when I received email saying you had cancelled our holiday. So terribly Unfair!!

I tried to phone the next day- and the next – waiting in a queue of 18 people eventually was cut off..I got on to the park and a very helpful lady said she would try to speak to you. She eventually admitted defeat-she could not contact you either ! I then received an email saying my rebook ‘ had been rejected’ ! I eventually managed to make contact, and the lady I spoke to said all hols. in Romney sands and the surrounding area were fully booked for june and the rest of the summer.All she could offer was a date in may – we were unable to go in may! She also offered me a caravan for £169 extra- but could not even deduct the original £60 to help payment !
So I lose my £60 and a holiday we were looking forward to, for the sake of £16 ! This is UNJUST and UNFAIR. We have taken many caravan holidays over the years and never before had cause to complain!