Parkdean Resorts complaint: accomodation

When we changed our holiday from Looe bay to Thorness Bay ,We asked for accomodation as near to the enterainment as possible as my husband is disabled and we usually have WFA ,but due to covid there was none left,We were told we culd have Ocean view which he showed us on the web site,he also knew we were taking our dogs, whenwe got there we were in solent breeze which had to be the furthest you could get from enterainment,When we spoke to the lady on chat line she very patronizing told us we could hire a scooter ,Which would not have been any use as it was so hilly there,The oven didnt work when we got there the remote control for the telly didnt work the microwave was broken ,so in all it was a terrible holiday, the receptionists at thorness were wonderful they booked me an early ferry home as i COULDNT COPE WITH THE HILLS ON THE ISLE WIGHT,i Thinkyou should tell people that thorness bay is not sutable for disabled