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Parkdean Resorts complaint: Head office not concerned

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Filed 27 Jun 2021 by David

I had been previously informed that this site operated a contact free reception. Having arrived after a long journey, in the rain, the caravan we had been given on the email was occupied.
I phoned the number given on the website and was told to call reception and given a number to call. There was a message which informed me that reception was closed so I dialled Parkdene again, this time the operator went away to speak to someone and eventually said that they couldn’t help and that I should talk to security on site. At this time, I had wasted 25 minutes of my phone time.
When I spoke to security, I was told that there was a person in reception who then sorted the problem in seconds. Apparently, HW11, which was our caravan, appears as HW9 on the email, which was occupied. I was told that this error had been highlighted to head office on more than one occasion.

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1 comment

  1. Mr R. Blair

    My wife and I spent a week at Fallbarrow site, unfortunately on the Saturday morning I slipped on the ice on the flight of stone steps leading down from the caravan. I went to reception and told them that the steps need gritting . I injured my back and right leg above the ankle and this resulted in severe bruising particularly to my left leg. This was unfortunately because apart from the accident we enjoyed our time at Fallbarrow. The caravan was clean, warm and comfortable, and the site good.

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